Joey Condon Received a GREAT Customer Service Comment!

Summer Home Sales Examined
May 13, 2010
Less Extreme Home Makeover
May 14, 2010

Joey Condon Received a GREAT Customer Service Comment!

Joey Condon got the nicest letter from one of his clients – I just had to share it!

Joey Condon

Joey Condon

Dear Joey,

I apologize for taking so long in getting to what to me is a priority, and that is to thank you for your assistance and professionalism in helping my wife, Silvia, and I find and purchase a home in Bryan, Texas.

The first person that I contacted simply frustrated me with his delays, expectations, and finally demands. You on the other hand accepted my desire to find someone who would not waste my time, and help us to find our home, not a home you simply desired to sell us. In retrospect it seems like it happened quickly however I am sure it was frustrating, and yet you handled each viewing, showing, offer, etc. as a true professional.

In the past I have purchased homes and sold homes using Realtors in various states, however, you are the only one I have met that I truly feel I can trust, and will be up front and honest with me. You were unbelievably helpful and ¬†very flexible in accommodating our needs and time frames. In today’s economy there are lots of “listing agents, “buyer’s agents”, etc. but I wanted a no-nonsense real estate agent who would help us, and you did. Although I hope that my wife and I live in our home for a long period of time, if we do sell to retire I can only hope that you will still be working in the real estate field.

I am so tired of all the “talk” of customer service and so few live up to the meaning of the words, but you do. I hope that Century 21 truly realizes what an asset you are to their company. It is easy to talk the talk, but takes someone of special skills to walk the walk. Again, I treasure you as a friend, and a professional.

If I can ever return the favors please let me know. I intend to send a copy of this letter to the local Century 21 office as well as any national office I can locate online.


Michael and Silvia O’Neil

You can reach Joey Condon at 979-764-2100 or

Susan Hilton

Sales Manager

CENTURY 21 Beal, Inc.


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